Q: Can I get assistance at any time?

A: Absolutely! Get in touch via our Contact Us page or by emailing contact@gpetr.com for any help you need.

Q: How long will it take to ship my order?

A: Once you've placed your order, we aim to ship your products from our warehouse within 3-5 business days. We strive to deliver your order as swiftly as possible.

Q:How long does it take for me to receive my order?

Once your order is dispatched, estimated delivery time is  5 to 10 days depending on your location. Please consider any holidays or events that might impact delivery times

Q: What is your return and exchange policy?

• To begin initiating a return, within 30 calendar days of delivery, please contact our customer support team at contact@gpetr.com to get the address of return.
• For any product you should consider using a trackable shipping service or purchasing shipping insurance.
• Return shipping costs are customer's responsibility.

Q:How do I track the status of my order?

Once your order is shipped you will receive an email that contains your tracking number. You can track your order here using this tracking number: https://www.gpetr.com/account/order-lookup?spm=..index.footer_1.1